OK Reserved

This company are definitely scamming. I tried twice to book a car with them for a holiday in Portugal.

Both times they were unable to provide a car yet both times they automatically took a deposit of £167.40. In 6 months of constant telephoning (to date over 100 calls) I have only received one of the refunds although I was constantly told that both have been paid.

Not so, says my bank!The one refund took 3 months to be returned.

It is impossible to get beyond the call centre operative to speak to anyone in authority and now they don't even answer the telephone. There has been no reply on this number since before Xmas.

Don't even think about using them. They are rip of merchants!

I booked car hire with them for Portugal for 2-weeks hire at the end of July and the day before we travelled they cancelled the booking because they couldn't provide a car. Guess what?

The deposit refund they promised still hasn't been paid and it's now October, despite numerous calls and e-mails to their so called customer service team. They keep saying I will receive a refund shortly.

Got to say I have used OKreserved about 5 times now and I have never had a problem with them, great customer service, although their phones are usually very busy.

Did book one car with them for Solmar and I have to say I understand why OKreserved will not use Solmar any more

OKreserved Great Service, Great prices Well done to the staff at Okreserved

Yes I also had a similiar experience. They took a deposit but were not able to supply any car at the price they were quoting.

I eventually got hold of them on the phone (after trying about 10 times!) and they promised to refund my deposit. It's now been 6 weeks and despite numerous e-mails and telphone calls I have yet to get it back.

I am reporting them to Trading Standard in Essex as they are not a reputable company! DO NOT USE THEM!!!

How long have you worked for OK Reserved ? Do they actually pay you every month or do they take the money and run ?

I paid for the car and did not get it. After two weeks, they told my booking was being cancelled and that I would get my money in two months max.

I wrote them saying that I wanted my money as fast as they had taken mine and they said finantial department didnt depend on them. They also told me that they dont like to scam their consumers but I still have not my money. Now I wrote them and they dont even answer me back.

I just got into their page and they give cars for 5 euros a day which is really unbelievable. Also, theres no way to write on their page, thats why they have so many incredible as im sure theyve written them.

Had my confirmation for car hire for one week at 184 euros when got to spain was told by the car hire company ( who I have used before with other bookings by different company on internet) that the price was not right and that they could not give me car for so little and had to pay 270 euros for the car or have no car for the week. I paid and tried to ring ok reserved - no answer - rang on my return to england and was told they would pass on to their legal department 3 weeks later I have heard nothing!! I also will never use them again and would like to warn others to be careful of OK Reserved.

Had almost the same experienced when booked a car from OKReserved.com. I booked a car about a week before the pick-up date at Heathrow Airport.

24 hours after submitting my booking, the status still on request. I cancelled the booking and the system acknowledged the cancellation. However, just 2 days prior to the pick-up date, the status shown accepted and the voucher was ready for printing.

This was very unacceptable as they still process with the reservation even though the booking was cancelled and accepted by their system.

Never book anything from them again. The booking fee was non-refundable.