We had a very bad experience trying to rent a car through "okreserved.com"
The reservation process involves first submitting the reservation.The company then sends a confirmation of receipt of your payment and thanking you for your reservation.
Sounds as if the process is complete? But no, they advise you that you will receive a voucher, usually within 30 minutes but if you are reserving at a busy time or over the weekend there maybe a delay sending the voucher. Nowhere does it say or even suggest that the transaction is not complete- after all they've accepted payment! We made a reservation, we were travelling in remote locations with limited access to e-mails.
We received the confirmation of payment and it was only on the day we were expecting to pick-up the car, in London, that we realised we did not have the rental voucher. We followed the link to the "okreserved" website that should have allowed us to check the status of the reservation. The link didn't work. We called the contact number and went through to an answerphone.
Unbelievable! The entire process was a nightmare.
I strongly advise you not use this company.If this is the service on reservation I'd hate to think what would happen if you needed help with the car!!
Review about: Car Rental.